Terms & Conditions

PRICING
All prices are quoted in Canadian Dollars.
Prices are subject to change based on availability of raw materials.

ARTWORK
Artwork may be sent on disc or via email in the following formats: Adobe Illustrator (.ai or .eps), CorelDraw 9 (.cdr), Adobe Acrobat (.pdf) or if Logo is one color it may be sent as a High Resolution (.tif) file. All files must be readable on A PC or Mac. Please include a laser printout of your artwork with the disk. All fonts must be converted to curves (paths, outlines).
Email: service@customdrinkware.ca

ARTWORK / PAPER PROOF
Artwork will be faxed or e-mailed prior to Production for customer approval.

SETUP CHARGES
Included

PRE-PRODUCTION SAMPLE
If requested, a pre-production sample will be supplied at regular printing prices.

24k Gold and Platinum
Add an additional $1.00 per (A) per unit

DELIVERY
2-3 weeks from receipt of artwork approval Subject to product availability. Orders will
Be shipped prepaid and charged unless specified by customer. Shipping charges are always at cost.

CANCELLATIONS
Order cancellations will reflect costs incurred.

DAMAGES & BREAKAGES
Every precaution will be taken when packaging and handling of goods due to the nature of the Items. Please contact our customer service Department to report damages or breakages. Please note, claims will be issued with the carrier in such circumstances.

RETURNS
No return shipments will be accepted without Prior approval. Merchandise approved for credit May be subject to a restocking fee.

GURANTEE
Custom Drinkware guarantees against defects in workmanship. Any imperfections in the raw Materials are not considered defects and do not fall under this guarantee. Please contact our Customer service department with any questions or concerns.

www.customdrinkware.ca