Terms & Conditions
All Prices are quoted in Canadian Dollars. Prices are subject to change based on availability of raw materials. Base website pricing includes 1 colour print in 1 location.
Additional costs will apply for shipping/Freight as well as a $50.00 *Set-Up charge on all jobs.
Artwork may be uploaded via the website, mailed by disk or USB or via email in the following formats: Adobe Illustrator (.ai or .eps),CorelDraw 9 (.cdr),Adobe Acrobat (.pdf ) or if the logo is one color it may be sent as a High Resolution (.tif ). All files must be readable on a PC or Mac. Please include a laser printout of your artwork with the disk. All fonts must be converted to curves (paths,outlines).
ARTWORK / PAPER PROOF
Artwork will be e-mailed prior to production for customer approval.
If requested, a pre-production sample will be supplied at regular printing prices.
2-3 weeks from receipt of artwork approval subject to product availability. Orders will be shipped prepaid and charged unless specified by customer. Shipping charges are always at cost.
Order cancellations after a job has started will have costs incurred.
DAMAGES & BREAKAGES
Every precaution will be taken when packaging and handling of goods due to the nature of the items. Please contact our customer service department to report damages or breakages. Please note, claims will be issued with the carrier in such circumstances.
No return shipments will be accepted without prior approval. Merchandise approved for credit may be subject to a restocking fee.
Custom Drinkware guarantees against defects in workmanship. Any imperfections in the raw materials are not considered defects and do not fall under this guarantee. Please contact our customer service department with any questions or concerns.